Security FAQ
Get answers quickly for our most asked questions
All our products are provided by Alula.
- Wireless Alula camera.
- Aluna motion sensor.
- Doorbell camera
- Alula smoke sensor
- Alula water sensor
- Alula slimline Panel
- Door contact sensor
- Alula 36- camera
- Alula Glass Break Sensor
Yes, there is a 36-month agreement with Gearheart Security.
A technician from Gearheart Security will need to install the system?
- Gearheart Smarthome Security is locally known as a leader in telecommunications and security services.
- Gearheart Security is an Alula Security Pro Dealer selling and servicing smarthome monitored and non-monitored security, and fire protection systems for residential or business applications.
- Our Gearheart Security technicians are on call 24 / 7 to service your communication and security needs. We feel we can work well with you to provide a completed job that will reflect the same standards you are accustomed to.
- 47/month
- 82/month
- You can contact us for a custom system pricing will be determined by your selections.
Yes! You are able to remotely monitor your system on your mobile device?
Yes!
Yes!
Insurance companies commonly offer discounts of 10% or more when premises are protected by electronic security systems.
With Alula, you can easily control your home security system from anywhere — right from your smartphone, tablet, or computer. All you need is the Alula app or web portal.
Step-by-Step: Controlling Alula Remotely
1. Download the Alula App
Go to the App Store (iPhone) or Google Play (Android)
Search for “Alula Security”
Download and install the app
2. Log In or Create Your Account
Use the login details provided by your security installer
Or create an account if your system is already registered
Don’t have login info? Contact your security provider to get access.
What You Can Do in the App or Web Portal:
Arm or disarm your system from anywhere
Check doors/windows to see if they’re open or closed
View live video from cameras (if installed)
Receive instant alerts for motion, alarms, or sensor activity
Add or remove users or guest access
Control smart devices like lights or thermostats (if connected)
TIP:
Set up push notifications or email alerts to stay informed about activity at home even when you’re away.
Your question isn't here? Contact us!
Chat Support
Use live chat in your browser to communicate with one of our expert associates, and diagnose your problem.
Call Us
Speak with on of our helpful associates on the phone. Let them get to the bottom of any issues you maybe having.
FAQ
Visit our Frequently Asked Questions Page and find fast solutions to common problems you may be experiencing.