Security FAQ

Get answers quickly for our most asked questions
What home security products do you provide?

All our products are provided by Alula.

    • Wireless Alula camera.
    • Aluna motion sensor.
    • Doorbell camera
    • Alula smoke sensor
    • Alula water sensor
    • Alula slimline Panel
    • Door contact sensor
    • Alula 36- camera
    • Alula Glass Break Sensor
Do I need a contract for Gearheart Security?

Yes, there is a 36-month agreement with Gearheart Security.

Can I install the system or do I need a professional?

A technician from Gearheart Security will need to install the system?

Why Gearheart Security?
  • Gearheart Smarthome Security is locally known as a leader in telecommunications and security services.
  • Gearheart Security is an Alula Security Pro Dealer selling and servicing smarthome monitored and non-monitored security, and fire protection systems for residential or business applications.
  • Our Gearheart Security technicians are on call 24 / 7 to service your communication and security needs. We feel we can work well with you to provide a completed job that will reflect the same standards you are accustomed to.
How much does Gearheart Security cost?
  • 47/month
  • 82/month
  • You can contact us for a custom system pricing will be determined by your selections.
Can I monitor the system myself?

Yes! You are able to remotely monitor your system on your mobile device?

Can I control the system with my smartphone?

Yes!

Will the system work if I have pets?

Yes!

Do you offer discounts on homeowners' insurance?

Insurance companies commonly offer discounts of 10% or more when premises are protected by electronic security systems.

How do I control my Alula security system remotely?

With Alula, you can easily control your home security system from anywhere — right from your smartphone, tablet, or computer. All you need is the Alula app or web portal.

Step-by-Step: Controlling Alula Remotely

1. Download the Alula App

  • Go to the App Store (iPhone) or Google Play (Android)

  • Search for “Alula Security”

  • Download and install the app

2. Log In or Create Your Account

  • Use the login details provided by your security installer

  • Or create an account if your system is already registered

Don’t have login info? Contact your security provider to get access.

What You Can Do in the App or Web Portal:

  • Arm or disarm your system from anywhere

  • Check doors/windows to see if they’re open or closed

  • View live video from cameras (if installed)

  • Receive instant alerts for motion, alarms, or sensor activity

  • Add or remove users or guest access

  • Control smart devices like lights or thermostats (if connected)

TIP:

Set up push notifications or email alerts to stay informed about activity at home even when you’re away.

Your question isn't here? Contact us!

Chat Support

Use live chat in your browser to communicate with one of our expert associates, and diagnose your problem.

Call Us

Speak with on of our helpful associates on the phone. Let them get to the bottom of any issues you maybe having.

FAQ

Visit our Frequently Asked Questions Page and find fast solutions to common problems you may be experiencing.