Landline FAQ
Get answers quickly for our most asked questions
A landline phone is a telephone that connects via a physical wire (usually copper or fiber) to your telephone service provider. It does not rely on the internet or cellular network.
- Check the phone is properly plugged in.
- Try a different phone or jack.
- There may be a service outage or line issue
- Contact us: During business hours 8am-4:30pm (606)478-9401 OR 24/7 Help Desk: (606)478-4357
- Bad wiring, loose connections, or moisture in the jack.
- Try plugging the phone into another wall jack.
- Use a different phone to see if the problem is with the device.
Plug the cordless phone base station into your landline jack using a phone cable.
- Analog (traditional): Uses copper lines, doesn’t need power.
- Digital/VoIP: Uses internet or fiber; may need modem and power.
- Plug a working corded phone directly into the wall jack.
- If there’s still no dial tone.
- Contact us: During business hours 8am-4:30pm (606)478-9401 OR 24/7 Help Desk: (606)478-4357
- Yes:
- Use a call blocker device or built-in features on some phones.
- Contact your provider to enable call blocking or screening services.
- How do I set up Plug one end of the phone cable into the phone.
- Plug the other end into a wall jack or modem (if digital).
- Plug in power if it’s a cordless or digital phone.
- Dial our voicemail access number
- Follow prompts to create a PIN and record your greeting.
- Some phones have built-in voicemail with their own setup steps.
- Check for dial tone.
- Make sure no phones are off the hook.
- Check all phone cords and jacks.
- Reset your phone or modem if it’s a digital landline.
- If the issue continues.
- Contact us: During business hours 8am-4:30pm (606)478-9401 OR 24/7 Help Desk: (606)478-4357
- Analog landline: Just a basic corded or cordless phone and a working wall jack.
- VoIP/Digital landline: Phone, modem/router, and internet or fiber service.
You can connect multiple phones to different jacks or use a multi-handset cordless system.
- Caller ID
- Call waiting
- Voicemail
- Call forwarding
- 3-way calling
- Anonymous call rejection
- Yes, especially traditional copper landlines—they:
- Work during power outages
- Provide accurate location for 911 services
- Check for loose or long cords.
- Try using a different phone.
Most landline phones last 5–10 years or more, depending on build quality and usage.
Some landline phones and business phone systems support call transfer. Look for a “Transfer” or “Flash” button, or consult your phone’s manual.
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