Landline FAQ

• Check the phone is properly plugged in.
• Try a different phone or jack.
• There may be a service outage or line issue
  • Contact us: During business hours 8am-4:30pm (606)478-9401 OR 24/7 Help Desk: (606)478-4357

• Bad wiring, loose connections, or moisture in the jack.
• Try plugging the phone into another wall jack.
• Use a different phone to see if the problem is with the device.

Plug the cordless phone base station into your landline jack using a phone cable.

• Analog (traditional): Uses copper lines, doesn’t need power.
• Digital/VoIP: Uses internet or fiber; may need modem and power.

• Plug a working corded phone directly into the wall jack.
• If there’s still no dial tone.
  • Contact us: During business hours 8am-4:30pm (606)478-9401 OR 24/7 Help Desk: (606)478-4357

• Yes:
  • Use a call blocker device or built-in features on some phones.
  • Contact your provider to enable call blocking or screening services.

• How do I set up Plug one end of the phone cable into the phone.
• Plug the other end into a wall jack or modem (if digital).
• Plug in power if it’s a cordless or digital phone.

• Dial our voicemail access number
• Follow prompts to create a PIN and record your greeting.
• Some phones have built-in voicemail with their own setup steps.

• Check for dial tone.
• Make sure no phones are off the hook.
• Check all phone cords and jacks.
• Reset your phone or modem if it’s a digital landline.
•  If the issue continues. 
  • Contact us: During business hours 8am-4:30pm (606)478-9401 OR 24/7 Help Desk: (606)478-4357

• Analog landline: Just a basic corded or cordless phone and a working wall jack.
• VoIP/Digital landline: Phone, modem/router, and internet or fiber service.

You can connect multiple phones to different jacks or use a multi-handset cordless system.

• Caller ID
• Call waiting
• Voicemail
• Call forwarding
• 3-way calling
• Anonymous call rejection

• Yes, especially traditional copper landlines—they:
  • Work during power outages
  • Provide accurate location for 911 services

• Check for loose or long cords.
• Try using a different phone.

Most landline phones last 5–10 years or more, depending on build quality and usage.

Some landline phones and business phone systems support call transfer. Look for a “Transfer” or “Flash” button, or consult your phone’s manual.