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Plume AP WIFI-5

SuperPod is an AC3000 tri-band router equipped with one 2.4GHz band, two 5GHz bands, a quad-core processor, and a Bluetooth radio. The 2.4GHz band is a 2X2 band that can reach speeds of up to 400Mbps. The 2X2 5GHz band can hit speeds of up to 867Mbps.

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Superpod Data-Sheet

FAQ's

What is a Plume?

Enjoy blind spot-free WiFi experience at home along with always-on cyber-protection, parental controls, and in-home motion sensing. Note: For the best performance, HomePass needs about two days to learn and adapt to your home WiFi behavior.

What are the specs of this device?
Dimensions

96mm W x 87mm H x 36mm D Not including plug

Weight

217g

Power supply

100 to 240 VAC, 50 to 60Hz

Power consumption

4.5W standby 10W average 15W maximum

Plug type

Type A (NA and Japan) Type C/E/F (EU) Type G (UK)

Networking & connectivity

Networking modes

Auto-sensing Router or Bridge mode

Firewall and networking

NAT, DHCP server, UPnP, client IP reservation, port forwarding

Home SSIDs

Managed 2.4 GHz and 5 GHz single SSID

Guest access

Custom password ACL with HomePass Access

WiFi & ethernet interfaces

4×4 MIMO 802.11.a/n/ac 5GHz Upper 2×2 MIMO 802.11a/n/ac 5GHz Lower 2×2 MIMO 802.11b/g/n 2.4GHz Tri-band, tri-concurrent radio operation 5GHz MU-MIMO with Beamforming

Channel bandwidth

5GHz lower: 20/40/80MHz 5GHz higher: 20/40/80MHz 2.4GHz: 20/40MHz

Channels

5GHz 36 to 48, 149 to 161 Region Dependent 2.4GHz 1 to 13 Region Dependent

DFS channels

52 to 64, 100 to 144 region dependent

Ethernet

1x Dual 100/1000 base-T ethernet with autosense WAN or LAN configuration

IoT radios

Bluetooth low energy

Environment

Operating temperature

0°C to 40°C

Operating relative humidity

10% to 90%

Storage conditions

-20°C to 70°C 10% to 90% (relative humidity)

Security

Authentication

WPA2-PSK (KRACK Patched)

Encryption

AES

How many pods can I have in my home?
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Where do I place my pods?

When it comes to getting the best performance out of your Premium WiFi network, pod placement is everything! While every home has a unique size, shape, and WiFi environment, here are some guidelines for maximizing your speeds. We recommend one Pod for every two rooms. Pods should be spread evenly around the home, especially in rooms and open spaces where it is more common to use WiFi. Typically, they should be placed about 30-40 feet apart through walls and 60-80 feet apart for large open spaces (like a large living room). Be sure to position pods in central locations along the interior walls of your home to take advantage of the pods’ omnidirectional radios!

What happens if Plume Homepass App is froze during startup?

If you get stuck during the setup process, follow these steps:

  1. Close the Plume app. Make sure that you close it rather than merely exiting the app.
    1. For Android device users, tap the Recent apps button and swipe the Plume app to close it.
    2. For iOS device users, double-click the Home button and swipe the Plume app to close it.
  2. Restart the Plume app and begin setup again. If you’ve already created and verified your account, you can sign into your account.

My app is stuck on “Still looking for internet connection to Plume pod” screen. How do I get past this? If the “Still looking for Internet connection to Plume pod…” screen pops up, it means that the Plume App is not detecting an Internet signal on your gateway pod. Here are the most common reasons for this issue:

  1. No Internet is being provided through your modem or router.
    1. Power cycle your modem. If you have recently rebooted your modem or router, reestablishing the Internet connection can take a while.
    2. If your gateway pod is connected to another router or switch, verify that it’s properly setup by reviewing our recommended setup here. To confirm Internet availability, try to connect the pod directly to the modem.
  2. Pod is not receiving any power.
    1. Try to plug in the pod to another outlet. The LED should turn on.
  3. Bluetooth on your device is OFF.
    1. Be sure to turn ON Bluetooth on your device. The Bluetooth option is often found in the Settings section of your device.
    2. The notification will automatically disappear once it detects your gateway pod, so you can continue with your setup.

Gearheart Broadband provides the technology to keep you connected with blazing fast internet paired with the convenience of local support and service. Get connected with Gearheart!

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Plume Support Chat Support Use live chat in your browser to communicate with one of our expert associates, and diagnose your problem. Get Started ⟶

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July 9, 2024
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