VoIP FAQ

• VoIP converts your voice into digital data and sends it over the internet.
  • Requirements
    • A VoIP phone or adapter
    • A modem/router with internet access
    • A VoIP service provider

• High-speed internet (cable, fiber, DSL)
• VoIP-compatible phone or analog phone with a VoIP adapter (ATA)
• Modem/router

VoIP service account

Yes, if your internet is stable. VoIP call quality depends on:

• • Internet speed and latency
  • Network congestion
  • Power and modem uptime

• Lower monthly cost
• Advanced features (voicemail-to-email, call forwarding, virtual fax)
• Portability (use anywhere with internet)
• Multi-device support (phones, apps, computers)

• A single VoIP call needs about:
  • 100 kbps up/down minimum
  • More is better for consistent quality

Fax may be unreliable over VoIP. Many VoIP providers offer virtual fax or fax-to-email services instead.

• Restart your modem/router and VoIP device
• Check your internet speed
• Use a wired connection if possible
• Contact your provider if problems persist

You can use a VoIP adapter to connect a regular analog (landline) phones to your VoIP service.

You only need a modem/router, VoIP phone, or adapter. Computers or smartphones are optional for managing settings or using softphone apps.

Yes, but with limitations:

• • VoIP uses E911, which may not always provide accurate location.
  • You must register your physical address with your VoIP provider.
  • During power or internet outages, VoIP 911 may not work without backup.

Yes!

• You can call international numbers (often cheaper than traditional service).
• You can also use your VoIP service from anywhere with internet, even abroad.

Yes. VoIP makes it easy to set up multiple phone numbers or lines on one account.

VoIP is commonly used by businesses for:

• • Auto-attendants
  • Call queues
  • CRM integrations
  • Remote/hybrid work
  • Video and voice conferencing

A softphone is a software-based VoIP client that lets you make calls from a computer, tablet, or smartphone using a headset or built-in mic.

• Use wired Ethernet instead of Wi-Fi.
• Enable Quality of Service (QoS) settings on your router.
• Reduce bandwidth-heavy activities during calls (e.g., streaming).