FAQ

• At Gearheart Communications, we’re proud to be your one source for all your communication needs. From blazing-fast Fiber Internet up to 2 Gig to local, reliable Gearheart Mobile 5G — we’re committed to delivering the most advanced telecommunications experience available in the region. We invest in top-tier equipment and local infrastructure to keep our network strong, secure, and ready for the future.
• As a family-owned company, our mission is simple: Keep our customers happy. Whether you’re streaming, working, gaming, or staying connected on the go — we’ve got the speed, coverage, and support you can count on.
• Gearheart Communications proudly offers:
  • Fiber Internet with speeds up to 2 Gig, Gearheart Mobile – 5G plans starting at just $20, Smart Home Security & Automation, Streaming GTV with 600+ channels & cloud DVR, Managed WIFI & Home Phone & Business Services
  • Serving Floyd County, Pike County, Letcher County (including Jenkins and Fleming-Neon), Hurley, Pound, Wise County, and surrounding communities — we’re proud to be a part of these beautiful mountains we all call home.
  • To all our valued customers: Thank you for trusting us. Your support means everything. We’re honored to serve you today and for generations to come.

• The Gearheart’s bought Roberts/Olga Telephone Company serving 72 customers with crank phone in 1953. The company now services 40,000 subscribers in parts of 3 states and parts of six counties in Kentucky. Gearheart Communications, and the related companies, have over 165 employees.
  • Coalfields Telephone & Broadband Company Serves over 7,000 land-line telephones and DSL in parts of Pike and Floyd County, Kentucky.
  • Inter Mountain Cable began operations in 1965 and provides service for approximately 25,000 households in parts of 6 counties in Kentucky, Mingo County, West Virginia and Buchanan County, Virginia.
  • Inter Mountain Cable has separate divisions including Coalfields Long Distance which serves approximately 5,600 long distance subscribers and a Competitive Local Exchange Carriers [CLEC] serving approximately 600 subscribers. The CLEC also has telecommunications switch in Lexington, Kentucky.
  • WPRG Local Access Channel of Inter Mountain Cable. It is affiliated with radio stations WXLR Harold/Pikeville, WXKZ Prestonsburg/Paintsville, and WIFX with 50,000 watts in High Definition serves the twin states of Kentucky, Virginia and West Virginia. The radio stations are owned and managed by Adam Gearheart, the grandson of Paul R. Gearheart and the son of Paul D. Gearheart.
  • PDNS, LLC is owned by Paul D. Gearheart and Susan Schmoldt. PDNS, LLC has two main divisions: Mikrotec Internet Services and MTS.
  • Mikrotec Internet Service serves approximately 3,000 customers in 56 counties in Kentucky and in three states with network operating centers in Harold, Kentucky and Winchester Road in Lexington, Kentucky.
  • It also has a Data Center that manages servers for various customers around the world and a 24/7 U.S. Based Call Center with clients around the country including major hotel chains.
  • Gearheart Communications also owns 20% interest in East Kentucky Network. East Kentucky Network owns a 350-mile redundant fiber ring that connects the independent telephone companies of eastern Kentucky to Winchester, Kentucky. It also owns Appalachian Wireless.
  • Gearheart Fiber High-Speed Internet serving portions of Eastern Kentucky, Virginia and West Virginia.

• During business hours 8am-4:30pm (606)478-9401
• 24/7 Help Desk: (606)478-4357
• Or send a text message 1-800-635-7052

With Gearheart Broadband, you can count on consistent internet speeds that match your plan during regular use, except in cases of unforeseen service disruptions. However, keep in mind that factors like your router’s condition and placement, the time of day, and the number of connected devices can affect performance. Rest assured, your speeds remain reliable within our service guarantee and usage policies.

Gearheart Broadband and Gearheart Fiber plans of 1 gig or higher come with unlimited data, so you can stay connected without worrying about overage fees. Lower-tier plans start with a 1,500-gig monthly data allowance. If you exceed this limit, a charge of $2.50 per 50 gigs will apply. For added peace of mind, Data XL is available across all Gearheart Broadband tiers, providing extra flexibility for your internet usage needs. You can reference our data-tier policies here.

• Gmail
  • Go to Gmail and click the gear icon > See all settings.
  • Click Filters and Blocked Addresses > Create a new filter.
  • Set conditions (e.g., From, Subject, Has the words, etc.).
  • Click Create filter, then choose an action (e.g., Skip Inbox, Apply label, Delete).
  • Click Create filter again to save.
• Outlook
  • Click the Settings gear > View all Outlook settings.
  • Go to Mail > Rules.
  • Click Add new rule.
  • Give it a name, then set conditions and actions.
  • Click Save.
• Tips
  • Use specific criteria to avoid catching unintended emails.
  • Combine multiple conditions for more control.
  • Periodically review rules to adjust for changes (example: new senders)

• Gmail
  • Go to https://mail.google.com.
  • Log in with your Google account (email & password).
  • Once logged in, you’ll see your Inbox. Click on any email to read it.
• Outlook
  • Go to https://outlook.live.com.
  • Sign in with your Microsoft account.
  • Check your Inbox or other folders on the left.

Yahoo Mail

• Go to https://mail.google.com.
• Log in with your Google account (email & password).
• Once logged in, you’ll see your Inbox. Click on any email to read it.

Yes! 

Gearheart TV: Intelligent technology that suggests shows and movies based on your personal preference. Plus, up to five profiles can be set up with Gearheart TV for the entire family. Create a PIN from inside the Gearheart TV app to enable parental controls. When on, the PIN must be entered each time mature content is played.