Eero FAQ

Setting up your Eero Wi-Fi system is quick and simple — no complicated tech knowledge needed. You’ll be connected and enjoying fast, whole-home Wi-Fi in about 10–15 minutes.

What You’ll Need:

• At least one Eero device (more for larger homes)

• Your modem (from your internet provider)

• A smartphone

• The Eero app (free from the App Store or Google Play)

• An internet connection

Step-by-Step Setup:

1. Download the Eero App

• Search “Eero” in the App Store (iPhone) or Google Play (Android)

• Install and open the app

• Sign in or create a free Eero account

2. Unplug Your Modem

• Disconnect your old router (if you have one)

• Unplug your modem for about 30 seconds, then plug it back in

3. Connect Your Main Eero

• Plug your main Eero into a power outlet near your modem

• Use the included Ethernet cable to connect the Eero to your modem

This is your “gateway” Eero — it connects your home to the internet.

4. Follow the App Instructions

• The app will guide you through naming your Wi-Fi network and setting a password

• Once the main Eero is online, the app will prompt you to add more Eero devices

5. Place Additional Eeros (if you have more)

• Plug in additional Eero units in other rooms, about 30–50 feet apart

• The app will help you find the best placement for strong coverage

6. Finish and Connect Devices

• Once all Eeros are set up, connect your phones, laptops, smart TVs, etc. to your new Eero Wi-Fi network using the name and password you just created

Bonus Features in the Eero App:

• See all connected devices

• Create a guest network

• Set family profiles and pause the internet for certain devices

• Add Eero Secure for advanced security and content filtering

You’re Done!

Your Eero mesh Wi-Fi system is now live, and your home is covered with fast, reliable internet.

• Eero is a mesh Wi‑Fi system (by Amazon) designed to give your home reliable, seamless internet—along with advanced smart‑home integration and optional security upgrades. Here’s a breakdown of its top features and benefits:
• Mest networking
  • Multiple Eero units collaborate to blanket your home in Wi‑Fi, eliminating dead zones and dropped connections. Devices automatically roam to the best node.
• Eero Pro 6E
  • Technology: WiFi 6E tri-band
  • Coverage: ~2,000 sq fit
  • Speeds: Ideal for multi-gig connected homes, streaming, gaming.
• Smart-Home Intergration & control
  • Built-in Zigbee hub. Control compatible smart devices via Alexa-no extra hub required
  • Thread support & Matter compatibility for smart devices under Amazon’s ecosystem.
  • Use eero Built‑in on compatible Echo devices to act as mesh access points—adding ~1,000 sq ft of coverage and 100 Mbps per Echo unit.
• Advanced Security & Parental Controls
  • Ad blocking at DNS level, malware & phishing protection, content filtering by user profile, and logging of blocked threats
  • Parental controls: set internet schedules per device (useful for blocking kids’ devices at bedtime).
  • Internet Backup: configure up to 8 backup connections (e.g. mobile hotspot or Wi‑Fi) so your network stays online during primary ISP outages.
• Extra Perkis & Real-World Usability
  • Plug‑and‑play setup via the Eero app (iOS/Android), with real-time monitoring, profile setup, guest‑network creation, and firmware updates.
  • Auto Excellent customer feedback: users praise how it solves dead zones, supports many devices, and simplifies smart‑home integration. Matic over‑the‑air updates ensure your system stays secure and gains new features.

• Example Use Cases
  • Small home, basic use: Eero 6+ delivers solid Wi‑Fi 6 speeds, built‑in smart hub, and coverage up to 1,500 sq 
  • Larger households or tech-heavy homes: Pro 6E or Max 7 handle multi‑gig connections, many devices, gaming, 4K streaming, and outdoor areas (with Outdoor 7).
  • Smart‑home integration: No hub clutter—just routers and an Alexa-enabled smart home.
  • Need enhanced security and parental restrictions? eero Plus gives you ad-blocking, content filtering, threat detection, and more.

• How to Reboot Your Eero Router Manually.
  • Unplug the Eero router (main gateway unit) from the power outlet.
  • Wait about 30 seconds.
  • Plug it back in.
  • Wait 1–2 minutes for the Eero light to turn solid white—this means it’s back online.
• If you have additional Eero units (beacons or mesh nodes):
  • Unplug them all.
  • Wait 30 seconds.
  • Plug them in starting with the main unit, then each additional Eero.
• How to Reboot Using the Eero App
  • Open the Eero app (iOS or Android).
  • Tap on the Settings icon (bottom right).
  • Go to Advanced > Restart network.
  • Confirm when prompted.
  • This reboots all your Eero devices at once—no need to unplug anything.
• When Should You Reboot?
  • Internet feels slow
  • Devices keep disconnecting
  • After a firmware update
  • Your ISP has service issues that may now be resolved

• Check for Power
• Make sure your Eero device is plugged in and the LED light is on.
  • Light meanings:
  • Flashing blue – Ready to set up
  • Solid white – Connected and online
  • Red – No internet connection
• Power Cycle Your Devices
• This solves most connection issues.
  • Reboot your setup in this order:
  • Modem: Unplug, wait 30 seconds, then plug it back in.
  • Eero gateway (main unit): Unplug from power, wait 30 seconds, plug it back in.
  • Other Eero units: Unplug and reconnect each if needed.
  • Wait 1–2 minutes after powering on. The LED should turn solid white.
• Check Your Internet Service
  • Confirm your modem is working (plug a laptop directly into it to test).
  • If there’s no signal, the problem may be with your ISP (Internet Service Provider).
• Use the Eero App for Diagnosis
  • Open the Eero app on your phone.
  • It may show a warning or “offline” message.
  • Tap on your Eero network > see which unit is offline or weak.
  • Follow in-app suggestions for restarting or reconnecting.
• Check Cables
  • Make sure the Ethernet cable from your modem is plugged into the correct port (usually the one labeled with a globe symbol or “WAN”) on the Eero.
  • Inspect cables for damage.
• Try a Factory Reset (only if nothing else works)
  • Press and hold the reset button on the bottom of the Eero for 15+ seconds until the LED flashes red.
  • This wipes all settings—you’ll need to set it up again from the app.

• Steps to Change Eero Network Name or Password
  • Open the Eero App
    • Available on iOS or Android.
  • Tap on the “Settings” Tab
    • It’s usually at the bottom right.
  • Tap “Network Settings”
  • Tap “Network name & password”
  • Edit Your Info
    • Network name: Change your Wi‑Fi name (SSID).
    • Password: Enter a new Wi‑Fi password.
  • Tap “Save” (top right)
• What Happens After You Change It?
  • All devices connected to your old network name will be disconnected.
  • You’ll need to reconnect devices using the new network name and password.
  • Your Eero system will update within a few seconds.
• Tips:
  • Choose a strong password (at least 12 characters with letters, numbers, and symbols).
  • Avoid using personal info like your name or address in the network name.

Yes, there is a dedicated Eero mobile app that you use to set up and manage your Eero mesh network, available on iOS and Android.

• Choosing Eero as your home Wi‑Fi system has several compelling benefits, especially if you want reliable coverage, simple setup, and smart features. Here’s a breakdown of why Eero might be the right choice for you:
• Easy, App-Based Setup
  • Set up your network in minutes using the Eero mobile app.
  • No technical expertise required—just plug in the Eero, follow the steps, and you’re online.
• Whole-Home Wi‑Fi with Mesh Technology
  • Eero uses a mesh network, meaning each Eero device communicates with others to blanket your entire home in Wi‑
  • Great for eliminating dead zones in larger homes or homes with thick walls.
• Automatic Updates & Security
  • Eero updates itself in the background with new features and security patches.
  • Keeps your network protected without you having to do anything manually.
• Advanced Features with Eero Secure (Optional subscription)
  • Parental controls: Filter content, pause internet access, set schedules.
  • Ad blocking: Reduce annoying ads across your devices.
  • Threat protection: Blocks malware, phishing, and other online threats.
• Smart Home Ready (Amazon Integration)
  • Owned by Amazon, Eero integrates easily with Alexa.
  • You can pause Wi‑Fi, prioritize devices, or manage settings using voice commands.
• Reliable Performance
  • Eero dynamically optimizes your network using TrueMesh technology.
  • Adapts in real-time to reduce buffering, lag, and congestion.
• Scalable System
  • Start with a basic Eero router and add more Eeros (or Beacons) as needed.
  • Works well in homes of all sizes—from apartments to multi-story houses.
• Best For:
  • Families who want easy Wi‑Fi control and parental filters.
  • Larger homes that need expanded coverage.

• Eero is designed to work with virtually all standard Wi‑Fi-enabled devices, making it a highly flexible and user-friendly mesh network system. Here’s a breakdown of what’s compatible:
• General Device Compatibility
  • Eero supports all Wi‑Fi-enabled devices, including:
    • Computers & Laptops
      • Windows PCs
      • macOS devices
      • Chromebooks
    • Smartphones & Tablets
      • iPhones (iOS 15+ recommended)
      • iPads
      • Android phones and tablets (Android 9+ recommended)
    • Smart TVs & Streaming Devices
      • Roku, Amazon Fire TV, Apple TV, Chromecast
      • Smart TVs from Samsung, LG, Sony, Vizio, etc.
    • Gaming Consoles
      • Xbox, PlayStation, Nintendo Switch
    • Smart Home Devices
      • Alexa, Google Assistant (voice assistants)
      • Smart plugs, lights, doorbells, thermostats (e.g., Ring, Nest, Ecobee, Wyze)
      • Security systems like Arlo, Blink
    • Printers & Peripherals
      • Any wireless printer or network-connected device that supports standard Wi‑Fi protocols
    • Wi‑Fi Standards Supported
      • Eero supports a wide range of Wi‑Fi standards:
        • Wi‑Fi 5 (802.11ac)
        • Wi‑Fi 6 (802.11ax) — with Eero 6, 6+, and Pro 6
        • Wi‑Fi 6E — with Eero Pro 6E
        • Wi‑Fi 7 — with Eero Max 7
      • It is backward compatible, so it works with older Wi‑Fi devices too (like Wi‑Fi 4 or 802.11n).
    • Ethernet Compatibility
      • Devices that require a wired connection (e.g., desktop PCs, gaming consoles, streaming boxes) can connect via the Ethernet ports on most Eero models.
      • You can also connect network switches for additional Ethernet ports.
    • Smart Home Integration
      • Works natively with Amazon Alexa for voice control (e.g., pause Wi‑Fi for kids, run speed tests).
      • Compatible with Matter and Thread protocols on newer Eero models, enabling next-gen smart home automation.

• Eero Peo 6E
  • Max wireless speed: Up to 2.3 Gbps
  • Ethernet ports: 2 per unit
  • Best for: Gigabit+ internet, high-end smart homes.
• Tips to Maximize Eero Speeds:
  • Use the Eero app’s built-in speed test.
  • Enable wired backhaul if possible.
  • Place Eeros in open spaces, about 30–50 feet apart.
  • Connect high-demand devices via Ethernet when possible.
  • Upgrade to Pro 6E or Max 7 if using multi-gig internet or many devices.

Additional Notes:

During normal operation, you’ll mostly see solid white

If you see yellow or red, try rebooting the Eero or checking your modem/internet connection

The LED is located on the top or front of the device, depending on the model.

Yes! You can use an Eero system as your gateway, but with a few things to keep in mind: Yes! You can use an Eero system as your gateway, but with a few things to keep in mind:

• • What it means:
    • The Eero router acts as your main gateway, managing your internet connection, DHCP (assigning IP addresses), NAT (network address translation), and firewall.
    • This means your modem connects directly to the Eero router’s WAN port.
  • When to use Eero as Gateway:
    • If you have a modem only (no built-in router), Eero is perfect to be your main router/gateway.
    • If you want full Eero network control, including parental controls and security features.
  • Things to watch out for:
    • If your ISP provided a modem/router combo device, it’s best to put that device into bridge mode or disable its Wi-Fi and routing features to avoid network conflicts (double NAT).
    • If you don’t bridge your ISP device, you might get issues like:
      • Double NAT causing slower speeds or connection problems
      • Difficulty with port forwarding or gaming
      • Network instability

If you get an error saying your Eero is already registered, it usually means the device is linked to another account or wasn’t properly reset. Here’s what to do:

• • Confirm if You Previously Registered It
    • Check if you or someone in your household set up the Eero before.
    • If yes, try logging in with that account to manage the device.
  • Factory Reset Your Eero
    • This removes any previous account info tied to the device.
    • How to reset:
      • Find the reset button on the back or bottom of the Eero unit.
      • Hold the button for about 15 seconds until the LED flashes yellow or red.
      • Release the button and wait for the Eero to restart.
    • Remove Eero From the Previous Account
      • If you have access to the old account, remove the Eero from that account via the Eero app.
      • This frees it up to be registered on your new account.
    • Contact Eero Support
      • If you can’t reset it or don’t have access to the old account, contact Eero support.
      • Be ready to provide the device’s serial number (usually on the bottom of the unit) and proof of purchase.

If you see multiple Eeros found during setup, here’s what to do:

• • Troubleshooting Multiple Eeros Found During Setup
    • Identify Your Eero Device
      • Make sure you’re trying to set up the correct Eero unit (usually the one you just plugged in).
      • Check the serial number on the device and match it to what the app shows (the app often displays part of the serial).
    • Reset Unwanted Eeros
      • If old or stray Eeros show up, they might be leftover from previous setups.
      • Perform a factory reset on any Eero you don’t want to use right now:
      • Hold the reset button for 15 seconds until the LED flashes yellow/red.
    • Disable Nearby Eero Networks Temporarily
      • If neighbors or others nearby have Eeros, their devices might appear.
      • Try setting up your Eero in a location away from other Eero networks, or temporarily turn off neighbor’s Wi-Fi (if possible).
    • Ensure Bluetooth is Enabled
      • The Eero app uses Bluetooth to detect nearby devices.
      • Make sure your phone’s Bluetooth is on during setup.
    • Restart the Setup Process
      • Close the app and reopen it.
      • Power cycle (unplug and plug back in) the Eero unit you want to set up.
      • Retry discovery and setup.

Troubleshooting “No Eero Found” Error

• • Check Power & Connection
    • Make sure the Eero device is plugged in and powered on.
    • The LED should be pulsing white, indicating it’s ready for setup.
    • Ensure the Eero is connected to your modem/router via Ethernet if it’s the gateway unit.
  • Enable Bluetooth on Your Phone
    • The Eero app uses Bluetooth to detect nearby devices during setup.
    • Make sure Bluetooth is turned on and working on your phone or tablet.
  • Bring Your Phone Closer
    • Move your phone closer (within a few feet) to the Eero device during setup.
    • Walls and interference can block the Bluetooth signal.
  • Restart Devices
    • Power cycle (unplug and replug) your Eero device.
    • Restart your phone.
    • Relaunch the Eero app and try again.
  • Check for Interference
    • Move the Eero away from other electronics, microwaves, or cordless phones that might cause interference.
  • Update the App
    • Make sure you’re using the latest version of the Eero app.
  • Try a Different Device
    • If possible, try setting up with another phone or tablet.

Step-by-Step: Setting Up Your Eero System

• • Unbox and Connect Your Eero Gateway
    • This is the main Eero that connects directly to your modem.
    • Plug one end of the Ethernet cable into your modem, and the other into the Eero’s WAN port (usually labeled or color-coded).
    • Plug the Eero into a power outlet.
    • LED should pulse white, meaning it’s ready for setup.
  • Download the Eero App
    • Available on iOS or Android.
    • Search for “Eero” in the App Store or Google Play.
    • You’ll need to create an Eero account or log in.
  • Start Setup in the Eero App
    • Open the app and tap “Set up Eero network”.
    • Follow the prompts:
      • Allow Bluetooth and location access
      • The app will search for your Eero device
    • Name your network (SSID) and create a secure password.
  • Add Additional Eeros (If Using More Than One)
    • Place additional Eero units in central, open areas for best coverage.
    • Plug them into power only (no Ethernet needed unless you’re wiring them).
    • In the app, tap “Add Eero” and follow the prompts to pair them.
  • Complete Setup and Test Connection
    • Once all devices are added, the app will test your internet connection.
    • You can now:
      • See connected devices
      • Set parental controls
      • Create profiles
      • Enable guest network
    • Tips for Best Performance:
      • Place Eeros 15–40 feet apart in open areas
      • Don’t hide them in cabinets or behind furniture

Keep them off the floor if possible

• Option 1: Soft Reset (Keeps Eero Linked to Account)
  • Use this to fix minor issues or reset network settings without removing the Eero from your account.
  • How to Soft Reset:
    • Find the reset button (a small hole) on the back or bottom of the Eero device.
    • Use a paperclip or similar tool to press and hold the button for 7 seconds.
    • Release when the LED starts flashing yellow.
    • The Eero will reboot and retain your account info.
  • Option 2: Hard Reset (Factory Reset)
    • Use this to completely remove the Eero from your network/account—great if you’re selling it or starting fresh.
    • How to Hard Reset:
      • Press and hold the reset button for 15 seconds.
      • Release when the LED turns red.
      • The Eero will reset and the LED will return to pulsing white (ready to set up again).
    • Note: A hard reset erases all settings
  • After Reset:
  • Open the Eero app and follow the prompts to re-add the device if needed.
  • You’ll need your Eero login and possibly your modem info.

• iPhone/iPad: Open the App Store, search for “Eero”
• Android devices: Open the Google Play Store, search for “Eero”
  • The app is called “eero wifi system” by Amazon.
• Step 2: Create or Sign In to Your Eero Account
  • Open the Eero app.
  • Tap “Create account” or “Log in” if you already have one.
  • Enter your email and phone number.
  • You’ll get a verification code via email or text — enter it in the app to continue.
• Step 3: Start Your Network Setup
  • Tap “Set up Eero network”.
  • Allow the app to access Bluetooth and Location (required to detect your Eero devices).
  • Follow on-screen instructions to:
    • Connect your first Eero to your modem with an Ethernet cable.
    • Plug in the Eero and wait for the LED to pulse white.
  • The app will detect the Eero via Bluetooth and start setup.
• Step 4: Create Your Wi Fi Network
  • Choose a network name (SSID) (e.g., “HomeWiFi”)
  • Set a secure password (minimum 8 characters)
  • Tap “Next” to finish creating your Wi-Fi network.
• Step 4: Create Your Wi Fi Network
  • Choose a network name (SSID) (e.g., “HomeWiFi”)
  • Set a secure password (minimum 8 characters)
  • Tap “Next” to finish creating your Wi-Fi network.
• You’re All Set!
  • Once complete, you can:
    • See all connected devices
    • Set up profiles, content filtering, or guest networks
    • Monitor performance and usage

Where to Find Eero Getting Started Information

• • Eero Official Website
    • Visit eero.com for detailed setup guides, FAQs, and troubleshooting.
    • They offer step-by-step instructions and videos.
  • Eero App Help Section
    • Open the Eero app on your phone.
    • Go to Settings > Help & Support for tutorials and troubleshooting tips.
  • Eero Support Center
    • Access the support articles at support.eero.com.
    • Search for topics like “Getting Started,” “Setup,” and “Troubleshooting.”
  • YouTube
    • Look for official Eero setup videos or user tutorials.
    • Visual guides can make setup easier.
  • User Manual Included in Box
    • Check the printed quick start guide included with your Eero device for basic setup info.