Plume Support
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For people working from home and multiple users that would require a seamless experience with high bandwidth applications, such as video calls, gaming or 4K streaming
Enjoy blind spot-free WiFi experience at home along with always-on cyber-protection, parental controls, and in-home motion sensing. Note: For the best performance, HomePass needs about two days to learn and adapt to your home WiFi behavior.
96mm W x 87mm H x 40mm D Not including plug
217g
100 to 240 VAC, 50 to 60Hz
4.5W standby 10W average 15W maximum
Type A (NA and Japan) Type C/E/F (EU) Type G (UK)
Auto-sensing Router or Bridge mode
NAT, DHCP server, UPnP, client UP reservation, port forwarding
Managed 2.4 GHz and 5 GHz single SSID
Custom password ACL with HomePass Access
4×4 MIMO 802.11a/n/ac 5GHz Upper 2×2 MIMO 802.11a/n/ac 5GHz Lower 2×2 MIMO 802.11b/g/n 2.4GHz Tri-band, tri-concurrent radio operation, 5GHz MU-MIMO with Beamforming
5GHz Lower: 20/40/80/160 5GHz Higher: 20/40/80 2.4GHz: 20/40
5GHz 36 to 48, 149 to 161 2.4GHz 1 to 13
52 to 64, 100 to 144 Region Dependent
Dual 100/1000 base-T ethernet with autosense WAN or LAN configuration
Bluetooth low energy
0°C to 40°C
10% to 90%
-20°C to 70°C 10% to 90% (Relative Humidity)
WPA2-PSK (KRACK patched)
AES
When it comes to getting the best performance out of your Premium WiFi network, pod placement is everything! While every home has a unique size, shape, and WiFi environment, here are some guidelines for maximizing your speeds. We recommend one Pod for every two rooms. Pods should be spread evenly around the home, especially in rooms and open spaces where it is more common to use WiFi. Typically, they should be placed about 30-40 feet apart through walls and 60-80 feet apart for large open spaces (like a large living room). Be sure to position pods in central locations along the interior walls of your home to take advantage of the pods’ omnidirectional radios!
If you get stuck during the setup process, follow these steps:
My app is stuck on “Still looking for internet connection to Plume pod” screen. How do I get past this? If the “Still looking for Internet connection to Plume pod…” screen pops up, it means that the Plume App is not detecting an Internet signal on your gateway pod. Here are the most common reasons for this issue:
Gearheart Broadband provides the technology to keep you connected with blazing fast internet paired with the convenience of local support and service. Get connected with Gearheart!
Plume Support Chat Support Use live chat in your browser to communicate with one of our expert associates, and diagnose your problem. Get Started ⟶
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